Enquiries: +65 6694 5996

Payments

Our payment options include Credit Card, PayPal and Cash on Delivery. We are one of the very few e-commerce companies in Singapore to provide Cash on Delivery which is a widely popular option among online buyers.

The benefits for you is that you do not need to own credit card to make purchases and paying on delivery helps to build trust between merchants and new customers.

So start your online shopping today because every day is a shopping day! And remember, whenever you need a hand, our trustworthy customer service team is just a phone call or an email away. Keep in touch with us for the best deals in Singapore

Notice

Prices and availability of Goods are subject to change without notice. Errors will be corrected when discovered and Savour Seafood/Gourmet Trendz reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after a Sales Order has been submitted and whether or not the Sales Order has been confirmed and your credit card charged.

If your Credit Card has already been charged for the purchase and your Sales Order is cancelled, Savour Seafood/Gourmet Trendz will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Return Policy

This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order.

If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.

How many days do I have to return my item?
We understand that we may have shipped a product which you are not satisfied with. As such, you can return any item ordered within 3 days of delivery. The 3-day window starts on the day you effectively receive the item at your delivery location.

To notify us of your return, please contact our customer support team through live chat or email.

In order for the return to be accepted, the product must be received in whole (as per received) and unopened.

For perishables such as crab, fish – please take sufficient photo/video evidence of the item’s condition as we may advise you to dispose of the item instead of returning it.

Do I need to cover the return shipping cost?
You will have to cover the cost of the returning the item.

What type of refund can I expect?
For payment made via Credit Card & PayPal, we will refund you via your original payment method.

For payment made via Cash on Delivery, we may return you either through Cash, Bank Transfer or PayNow.

When will I receive my refund?
We will proceed with the refund within 14 days of receiving your return request. We might however delay the refund if we haven’t received the item within that time window, or we don’t receive evidence that the item was defective.

For any question regarding our return policy, please reach out to our customer service team through live chat or email.

Privacy Policy

At Savour Seafood, accessible from https://www.seafoodsupplier.com.sg, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Savour Seafood and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Savour Seafood. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Online Generator of Privacy Policy.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information
We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files
Savour Seafood follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, Savour Seafood uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies” from Cookie Consent.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Savour Seafood, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Savour Seafood has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies
Savour Seafood’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Savour Seafood does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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