查询:+65 6694 5996

付款方式

我们的付款方式包括信用卡,贝宝和货到付款。我们是新加坡为数不多的提供货到付款的电子商务公司之一,货到付款是在在线买家中广受欢迎的选择。

给您带来的好处是,您无需拥有信用卡即可购物,货到付款有助于在商家和新客户之间建立信任。

因此,今天开始您的在线购物,因为每一天都是购物的一天!请记住,每当您需要帮助时,我们值得信赖的客户服务团队都只需打个电话或发送电子邮件即可。与我们保持联系以取得新加坡最优惠的价格

注意

Prices and availability of Goods are subject to change without notice. Errors will be corrected when discovered and Savour Gourmet/Gourmet Trendz reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after a Sales Order has been submitted and whether or not the Sales Order has been confirmed and your credit card charged.

If your Credit Card has already been charged for the purchase and your Sales Order is cancelled, Savour Gourmet/Gourmet Trendz will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Our Delivery Policy

Request of Preferred Timing
Please note that due to the overwhelming number of orders we process daily, we are unable to cater to specific time slots requested in the order notes.

Items Received Defrosted
Please note that we are not liable for items that are received defrosted. This is due to the delivery process and may vary depending on your location.

On our end, we ensure that all orders are checked and in good frozen condition before handing them over to the drivers.

Missing Items
As much as we do our best to double check all orders before they leave our warehouse, some orders may have missing items. Just drop us a call at +65 6694 5996 and we will ensure that the missing items are delivered to you.

Failed Delivery
If you fail to be around on the scheduled day of delivery, we may be unable to re-deliver your order another day as our products may not be fresh or fit for consumption anymore. By making your purchase, you agree that there will be no refund of your order should there be nobody around to collect your order.

Our staff will wait up to a maximum of 10 minutes at your indicated address, following which, we will leave the order at your doorstep.

退货政策

该退货和退款政策指明了您有资格获得订单退货和/或退款的环境。

如果您有本政策未涵盖的任何问题,则可以通过实时聊天或电子邮件直接与我们的客户服务和支持团队联系。

我必须退货多少天?
我们了解到,我们可能已经运送了您不满意的产品。因此,您可以在交货后的3天内退回订购的任何物品。 3天的窗口从您在交货地点有效接收物品的那天开始。

要通知我们您的退货,请通过实时聊天或电子邮件与我们的客户支持团队联系。

为了使退货被接受,必须完整接收产品(按收到的内容)且未拆封。

对于诸如蟹,鱼之类的易腐物品,请为该物品的状况拍摄足够的照片/录像,因为我们可能会建议您处置该物品,而不是将其退还。

我需要支付退货运费吗?
您将必须承担退回物品的费用。

我可以期待什么类型的退款?
对于通过信用卡和贝宝(PayPal)进行的付款,我们将通过您原来的付款方式退还给您。

对于通过货到付款的付款,我们可以通过现金,银行转账或PayNow退还给您。

我什么时候可以收到退款?
我们将在收到您的退货请求后的14天内退款。但是,如果我们在该时间段内未收到该商品,或者我们没有收到该商品有缺陷的证据,我们可能会延迟退款。

如果对我们的退货政策有任何疑问,请通过实时聊天或电子邮件与我们的客户服务团队联系。

隐私政策

At Savour Gourmet, accessible from https://www.seafoodsupplier.com.sg, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Savour Gourmet and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Savour Gourmet. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Online Generator of Privacy Policy.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information
We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files
Savour Gourmet follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons
Like any other website, Savour Gourmet uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies” from Cookie Consent.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Savour Gourmet, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Savour Gourmet has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies
Savour Gourmet’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Savour Gourmet does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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